Privacy Policy

Effective Date: April 10 2025

Xilos Media Group (“Xilos,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website, platform, and payment processing services (“Services”).

By accessing or using our Services, you consent to the practices described in this policy. If you do not agree, please do not use our Services.

1. Information We Collect

a. Information You Provide

When you interact with our Services, we may collect personal information, including:

  • Name, business name, and contact details
  • Email address and phone number
  • Billing and payout information
  • Tax identification numbers (e.g., EIN, SSN where required)
  • Government-issued ID for verification
  • Business licenses or incorporation documents
  • Customer support communications

b. Information Collected Automatically

We may collect certain technical and usage information automatically, such as:

  • IP address
  • Device type and browser
  • Access times and referring URLs
  • Log files and diagnostic information
  • User behavior on our site or dashboard

c. Information from Third Parties

We may receive data from:

  • Identity verification providers
  • Credit bureaus and financial institutions
  • Fraud and risk prevention services
  • Business partners or platforms you integrate with

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services
  • Process payments and settlements
  • Verify your identity and manage risk
  • Comply with legal, regulatory, or tax obligations
  • Detect and prevent fraud or misuse
  • Communicate with you (e.g., support, updates, marketing)
  • Generate anonymized analytics for internal use

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: To assist in operations (e.g., cloud hosting, customer support, KYC verification)
  • Financial Institutions: Banks, payment networks, and card issuers as required for transaction processing
  • Legal and Regulatory Authorities: If required by law, regulation, subpoena, or to protect rights
  • Business Transfers: In connection with a merger, acquisition, or asset sale
  • Affiliates: Within our corporate family for business and operational purposes

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember user preferences
  • Enhance performance and user experience
  • Track analytics and usage behavior
  • Enable features like login sessions

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

5. Data Security

We implement industry-standard security practices, including:

  • End-to-end encryption
  • Secure socket layer (SSL) technology
  • PCI-DSS compliance for payment data
  • Access control and monitoring
  • Regular audits and penetration testing

While we take reasonable precautions, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Meet our legal, tax, and regulatory obligations
  • Resolve disputes and enforce our agreements

Afterward, we securely delete or anonymize your data.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access or request a copy of your personal data
  • Correct inaccurate or outdated information
  • Request deletion (subject to regulatory limits)
  • Object to or restrict certain types of data processing
  • Opt out of marketing communications at any time

To exercise your rights, contact us at privacy@xilosmedia.com.

8. Children’s Privacy

Xilos Media Group does not knowingly collect or solicit data from individuals under 18. If we discover that a child has provided us personal data, we will delete it promptly.

9. International Users

Our Services are intended for users in the United States. If you access our platform from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. under U.S. privacy laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top and notify you via email or on our website if the changes are material.

Your continued use of the Services after any updates constitutes acceptance of the revised Privacy Policy.

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